At Truffle World Store, we are dedicated to ensuring that our products, services, and premises are accessible to all customers, including those with disabilities. This Accessibility Policy outlines our commitment to creating an inclusive and welcoming environment, both in-store and online.
1. Our Commitment to Accessibility
We strive to:
- Provide equal access to all customers, regardless of ability.
- Continuously identify and remove barriers to accessibility.
- Comply with the Equality Act 2010 and other applicable accessibility regulations.
2. Accessibility in Our Store
To ensure our physical location is accessible, we:
- Maintain clear pathways and adequate lighting.
- Offer assistance from trained staff for customers with mobility challenges.
- Provide seating and rest areas for those who may need them.
- Allow service animals in all customer areas.
If you require additional assistance, please contact us via contact form.
3. Online Accessibility
We are committed to making our website www.truffleworld.store accessible to all users by:
- Designing the site to comply with Web Content Accessibility Guidelines (WCAG) 2.1 standards.
- Using clear, easy-to-read fonts and scalable text.
- Providing alternative text for images and captions for videos.
- Ensuring website navigation is keyboard- and screen-reader-friendly.
- Regularly testing and updating the website to address any accessibility concerns.
4. Training and Awareness
All staff members are trained to understand the importance of accessibility and to provide assistance to customers with disabilities. We regularly review and update training to ensure best practices are followed.
5. Feedback and Improvement
We welcome feedback on how we can improve accessibility in our store and online. If you encounter any barriers or have suggestions for improvement, please contact us via contact form.
We will review and respond to your feedback within 5 business days.
6. Policy Updates
This Accessibility Policy is reviewed regularly to ensure it remains effective and aligned with current regulations and customer needs.
At Truffle World Store, we are committed to providing an inclusive experience for everyone. Thank you for helping us make our services accessible to all.
