Terms & Conditions

  1. The contract between us

    • When you place an order on our website, it counts as an offer to buy the products. We will email you to confirm we’ve received the order. Once we dispatch the items, this will signify our acceptance of your offer, creating a legally binding contract between us, as long as you provided a UK or European delivery address.

    • Your contract will be with “Truffle World”.

    • These terms and conditions do not impact your legal rights as a consumer.

  2. Price

    • The prices for goods you order include taxes for delivery within the EU. However, there may be some locations where delivery is not possible. Delivery charges are stated on our website.

  3. Right for you to cancel your contract when purchasing fresh truffles or products containing fresh truffles

    • You understand that cancellations cannot be accepted for purchases of perishable goods like fresh truffles or products containing fresh truffles, as these items are subject to quick deterioration.

  4. Cancellation by us

    • We reserve the right to cancel our contract if:

      • we do not have enough stock to fulfil your order;

      • delivery is unavailable in your area, or

      • an item you ordered was listed at an incorrect price due to a typographical or supplier error.

    • If we cancel your order, we will inform you by email and refund any amount taken from your credit card within 30 days if you decide not to place an alternative order. We will not provide any additional compensation for any disappointment caused

  5. Delivery of goods to you

    • We will deliver the items you ordered to the UK or EU address (if applicable) you provided at the time of ordering.

    • If you provided a delivery address outside the UK or EU, you are responsible for complying with all relevant regulations and laws, including obtaining any required customs, import permits, or other approvals for purchasing goods from our site. Some goods may be restricted from import or export under certain national laws. We make no guarantees and accept no responsibility for the import or export legality of the items you purchase.

    • Delivery will occur as promptly as possible after your order is confirmed and, at the latest, within 30 days of the order.

    • Ownership of the items will transfer to you once they have been delivered. After delivery, the items are at your own risk, and we are not liable for any loss or damage to them.

  6. Complaints and liability

    • If the goods delivered are incorrect, damaged, defective, or in the wrong quantity, we are not liable unless you promptly inform us using the contact details on our website.

    • If you do not receive your order within 7 days from the order date, we are not liable unless you notify us in writing at our address within 30 days of the order date.

    • Upon receiving your complaint, we will, at your choice:

      • resolve any shortage or non-delivery;

      • repair or replace damaged or defective items unless that is impractical;

      • to offer an appropriate price reduction, or

      • to refund the amount paid for the items at our discretion.

    • Except where prohibited by law, we are not liable for any indirect or consequential loss, damage, or expenses (including loss of profit, business, or goodwill) arising from any issue you report under these terms. Our only obligation is to refund some or all of the amount you paid as per clause 6.2 above. However, these terms do not intend to limit any consumer rights under applicable local law or restrict our liability for death or personal injury due to our negligence.

  7. Notices

    • Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email.

    • All notices from us to you will be sent to you at the email address you provide in your order form.

  8. Events beyond our control
    We are not liable for any failure or delay in delivering the goods you ordered if it is due to events beyond our reasonable control, including but not limited to strikes, lock-outs, industrial disputes, system or network failures, floods, fires, explosions, or accidents.

  9. Copyright
    The text, images, and other content on our website, as well as our brand names and trademarks, belong to Truffle World or its affiliates and may not be copied, reproduced, printed, republished, downloaded, broadcast, or transmitted in any way except for personal, non-commercial use. We grant you a limited license to access and use our website for personal purposes only; this license does not allow collecting or using product listings, descriptions, images, meta-tags, or any other material for your own or another trader’s use.

  10. Invalidity
    If any part of these terms and conditions is found to be unenforceable (including any limitation of our liability), it will not affect the enforceability of the remaining terms.

  11. Privacy
    By using our service, you acknowledge and agree to abide by the terms outlined in our privacy policy.

  12. Third party rights
    Except for our affiliates, partners, employees, or representatives, no one outside this agreement has the right to enforce any term under the UK Contracts (Rights of Third Parties) Act 1999. However, this does not impact any third-party rights or remedies that exist independently of this Act.

  13. Governing law
    The contract between us is governed by and interpreted according to English law, with English courts holding jurisdiction over any disputes that may arise.

  14. Entire agreement
    These terms and conditions, along with our current website prices, delivery details, contact information, and privacy policy, constitute the complete agreement regarding the supply of goods to you.

  15. Ethical Trading & Social Responsibility
    Truffle World is dedicated to the well-being, health, and safety of all employees and suppliers, as well as to providing products that are socially and environmentally responsible. The Directors acknowledge the importance of health and safety, welfare of employees and suppliers, and environmental concerns. Truffle World’s policy ensures that all practical steps are taken to protect employees, customers, contractors, and anyone on its premises. As a living wage employer, Truffle World is committed to working with relevant public authorities and organizations to comply with all applicable legislation, policies, and standards related to social, environmental, health and safety, and welfare issues.